Terms and Conditions

These terms govern the process for all custom, made-to-order projects, including custom home decor and personalized artisan gifts.

• Consultation & Quote: All commissions begin with a free consultation where the client provides details on size, desired colors, reference images, and budget. We will then provide a written quote detailing the final price, estimated completion date, and shipping costs.
• Price Adjustments: Quotes are valid for 7 days. If the client requests significant changes to the scope, size, or materials after the quote is accepted, a revised quote will be issued.

• Non-Refundable Deposit: A non-refundable 50% deposit of the total quoted price is required to secure your spot and begin the commission process (e.g., purchasing materials, initial sketching).
• Final Payment: The remaining 50% balance, plus shipping costs, is due upon completion of the artwork and before the piece is shipped. We will provide high-resolution photos or a video of the finished unique piece for your approval at this stage.

• Initial Sketches/Mockups: For complex projects, initial mockups or color palettes will be sent for approval. Minor revisions (e.g., slight color tweaks) at this stage are included in the price.
• Final Approval: Once the piece is completed, you will receive images for final approval. Minor adjustments that do not compromise the integrity of the handcrafted art may be accommodated.
• Extensive Revisions: Requests for major changes or complete redesigns after the artwork is substantially complete will incur an additional fee, based on the time and materials required.

• Client Cancellation: If the client cancels the commission after work has begun, the initial 50% deposit is forfeited to cover materials, design time, and lost opportunities.
• Artist Cancellation: In the unlikely event that PainstNPassion By Neha and/or Craftdeify must cancel the commission (e.g., due to unforeseen circumstances), all funds, including the deposit, will be refunded.
• No Refunds on Completed Work: Due to the custom nature of the work, once the final payment is received and the artwork is shipped, all sales are final.

• Copyright Retained: Unless explicitly agreed upon in a separate written contract, PainstNPassion By Neha and Craftdeify retain the full copyright and reproduction rights to all custom home decor and handcrafted art created.
• Artist Use: This includes the right to use images of the commissioned work for marketing, portfolio display, website promotion, and future print reproductions.

We want you to be absolutely delighted with your handcrafted art and artisan gifts. Due to the singular nature of our work, our policy balances customer satisfaction with the realities of creating a unique piece by hand.

• Return Window: We accept returns or exchanges for non-custom items within 48 hours of delivery, provided you provide a valid order unpacking video and clear photographs as evidence.
• Item Condition: The item must be unused, unwashed, and in the same condition that you received it. It must be returned in the original packaging.
• Ineligible Items: Sale items, gift cards, and all items marked as Custom Commissions (see Section 4) are final sale and not eligible for return or exchange.

Please acknowledge that minor imperfections, slight variations in color, texture, shape, or size are inherent qualities of handcrafted art. These variations are not considered defects but are proof that your item is a unique piece and was not mass-produced. Returns will not be approved on the basis of these natural, handmade variations.

If your product arrives damaged or if you believe it is defective:

• Timeframe: You must contact us within 48 hours of delivery at paintsnpassion.neha@gmail.com with your order number.
• Required Proof: Please include clear photographs and video evidence (including order unpacking video, which is mandatory) of the damage to the item and the original shipping packaging.
• Resolution: Upon verification, we will offer a resolution, which may include shipping a replacement (if possible), providing store credit, or issuing a full refund. We will cover all shipping costs for verified damaged goods.

All custom-commissioned items, including custom home decor, are considered Final Sale.

• We dedicate extensive time and effort in consultation and creation, following the Custom Commission Policy approved in the Terms and Conditions.
• We guarantee the piece will match the specifications and final approval images provided before shipping. We cannot offer refunds or exchanges based on a change of mind or subjective artistic preference.

• Initiation: To initiate a return, please email us at paintsnpassion.neha@gmail.com with your order number and the reason for the return.
• Return Shipping: The customer is responsible for the cost of return shipping for all non-damaged returns. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10-15 business days to your original method of payment.